Policies Orders & Inquiries:  In order to keep costs down, ALL ORDERS MUST BE PLACED ONLINE and inquiries should be made using our contact form.  If you have problems with either, call 630-862-5147 Mon. - Fri. 10am-4pm CST.  Our facility is not open to the public. Payment Policy: We accept payment via PAYPAL ONLY. No personal checks or money orders. Return Policy: All retail orders come with a 30 day money back guarantee. Simply return the unused merchandise with the original invoice and a note stating your reason for return and we'll gladly refund your purchase price. Shipping & handling charges are not refundable.  There is a 15% restocking fee for all returned orders.  Due to the nature of personal care products, we cannot accept returns of used products. Cancelled/Changed Order Policy: Our online ordering processes are automated so WE ARE UNABLE TO MAKE CHANGES TO AN ORDER AFTER IT'S BEEN SUBMITTED. If you need to add additional items, you will need to place a new order which will result in additional shipping charges. Cancelled orders will have a 15% restocking fee deducted from your refund.  Shipping/Handling Policy: We ship to the USA ONLY, normally within 1-3 business days via UPS or US Priority Mail.  Sorry, NO PO, APO or FPO! Failure to enter your shipping address correctly at checkout may cause you to incur additional fees and will delay your order.  Incorrect, Damaged or Lost Goods Policy: If your merchandise is damaged or incorrect upon arrival, you must save all contents and packing materials and contact us within 3 business days after its arrival. If your package is lost, contact us within 2 weeks of its expected arrival date.  Your failure to contact us promptly voids any responsibility we may have had. Promo or Coupon Codes:  MUST be entered at checkout online. We CANNOT go back and apply these for you or refund your money after your order has been placed. Catalog: To save trees, we do not maintain a printed catalog.  Please refer to our website for the latest info. Privacy Policy: We hate receiving spam and junk mail as much as you do, so we never share your personal information with anyone and we never subscribe you to our mailing list either.  You must subscribe to our mailing list through your own efforts. Disclaimer: Although allergic reactions to our pure and natural ingredients are uncommon, we recommend you test our products first by using them on a small patch of skin for 24 hours. If redness or irritation develops, discontinue use. The information presented on this website is not meant to diagnose or treat any medical condition nor to replace the advice or care of a qualified health professional.